Why Employers and Payers Ought to Provide Companionship Companies, Per Papa’s CEO

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About one in 5 Medicare Benefit members have nobody to show to for assist, and one in three are socially disconnected, in keeping with a current report from Papa, a companion care firm. These findings present why employers and payers ought to care about providing companionship companies, as seniors battle with loneliness and caregivers take care of burnout, mentioned Andrew Parker, founder and CEO of Papa.

“Meaning [seniors] don’t know who to speak to, they don’t know who to show to, they’re fully by themselves, remoted and haven’t any manner — from their perspective — to resolve their downside,” Parker mentioned throughout a Thursday interview on the Behavioral Health Tech 2023 convention held in Phoenix. Miami-based Papa works with payers and employers to supply social assist for seniors and households. The corporate sends “Friends” to seniors’ properties for social interplay, transportation assist, grocery assist and different companies.

The Papa report relied on information from almost 29,000 Medicare Benefit members. It discovered that 41% of MA members are lonely, and 22% are severely lonely. These with disabilities have the best prevalence of loneliness, whereas Twin Particular Wants Plans members have the second-highest prevalence.

Many seniors battle with transportation as properly. MA members who really feel lonely are 73% extra more likely to have a transportation barrier in comparison with those that aren’t lonely, the report discovered. The most typical kind of transportation battle is attending to social visits. That is regarding as a result of whereas many MA plans provide non-emergency medical transportation assist, only a few present transportation for social wants, the report famous.

Why ought to employers and payers be involved about these findings and take into account companion assist? On the employer facet, offering companion care may scale back the burden on workers who’re caregivers, Parker mentioned.

“It’s very hectic to be a household caregiver,” he mentioned. “My mother is a full-time lawyer and was the household caregiver for my grandmother. As soon as my grandpa sadly handed away, [my mom] out of nowhere needed to take her to physician’s appointments, take her to chemo, get her drugs, ensure she was okay and test in on her. How do you do this when you’re working 40-50 hours per week? It’s just about unattainable.”

On the payer facet, significantly with Medicare Benefit and Medicaid plans, providing companion care can scale back medical problems and the price of care, in keeping with Parker. Earlier research on Papa discovered that its companies lowered emergency division visits and hospital readmission charges.

“We’re within the dwelling they usually belief us,” Parker declared. “You might say, ‘I’m having a behavioral well being state of affairs, I’m in a nasty temper, I’m not consuming.’ You’re not going to inform your well being plan that. The Pal can break down a few of these boundaries, construct that relationship, decrease prices and drive up good member expertise.”

Photograph: diego_cervo, Getty Photographs